Frequently asked questions
Find answers to our most frequently asked questions.
Find answers about our products.
Product information
Are Solune products natural?
Yes, our blends are carefully selected with high-quality ingredients to provide an authentic and balanced experience.
How should I prepare my tea?
Each product includes recommended preparation instructions for the best flavor and experience.
Can I drink your teas every day?
Our infusions are designed to accompany you daily, although we recommend checking the ingredients if you have any sensitivities or dietary restrictions.
How can I contact Solune?
You can write to us through our email or contact form and we will be happy to help you.
Where can I find more information?
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Have further questions? Contact us
Find answers to our most frequently asked questions.
Shipping and Returns
How long will it take for my order to arrive?
Orders are usually processed within 1 to 3 business days. Delivery time may vary depending on your location and the carrier.
Do you offer domestic shipping?
Yes, we ship to different cities and regions. Shipping costs and delivery times are calculated at checkout.
How can I track my order?
Once your order has been shipped, you will receive tracking information to check the status of your delivery.
Can I return a product?
Yes, we accept returns in certain cases. The product must be unused and in its original packaging.
What do I do if my order arrives damaged?
If your order has any problems, please contact us as soon as possible with photos of the product and we will help you solve it.
