Terms of service
GENERAL INFORMATION
Welcome to Solune! The terms “we”, “us” and “our” refer to Solune. Solune operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Solune is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information such as your email address, billing information, payment information, and shipping details. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our online store. However, please note that product colors or appearance may differ depending on your device and display settings.
We do not guarantee that the appearance or quality of any product or service purchased by you will meet your expectations or exactly match how it appears online.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Solune reserves the right to accept or reject your order for any reason at our sole discretion. Your order will not be accepted until Solune confirms acceptance.
We must receive and process your payment before your order is accepted. Please review your orders carefully before completing your purchase, as Solune may not be able to accommodate cancellation requests once an order has been accepted.
If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.
Returns or exchanges are only available in accordance with our Refund Policy [LINK].
You represent and warrant that your purchase is for personal or household use only and not for resale or export.
SECTION 4 - PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email.
Unless otherwise stated, published prices do not include taxes, shipping fees, customs duties, or import charges.
Prices displayed in our online store may differ from prices offered in physical stores or third-party operated stores.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store. You agree to promptly update your account information, including email address, payment information, and expiration dates, so we can complete your transactions and contact you as needed.
You represent and warrant that:
(i) the credit card information you provide is true and accurate;
(ii) you are authorized to use the payment method;
(iii) charges incurred will be honored by your payment provider; and
(iv) you will pay all charges incurred, including shipping fees and applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. Delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once products are transferred to the shipping carrier, title and risk of loss pass to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, branding, text, images, graphics, product reviews, videos, audio, and the design and arrangement thereof, are owned by Solune, its affiliates, or licensors and are protected by intellectual property laws.
These Terms permit you to use the Services solely for personal, non-commercial use. You may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.
All rights not expressly granted herein are reserved by Solune.
The names, logos, product names, service names, designs, and slogans of Solune are trademarks of Solune or its affiliates or licensors. Shopify trademarks remain the property of Shopify.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control.
You acknowledge and agree that such tools are provided “as is” and “as available” without warranties or conditions of any kind.
Any use of optional third-party tools is entirely at your own risk and discretion.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to third-party websites or services. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.
Your use of third-party websites is entirely at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Solune is powered by Shopify, which enables us to provide the Services to you. However, any sales or purchases made through our store are transactions directly between you and Solune.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Solune, including any injury, damage, or loss resulting from products or services purchased from Solune.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy [LINK], and certain information may also be governed by Shopify’s Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes information about your access and use of the Services to provide and improve the Services.
Please review our Privacy Policy [LINK] for more information about how we, Shopify, and our partners use your personal information.
SECTION 11 - COMMENTS
If you submit ideas, suggestions, reviews, comments, or other content (“Comments”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Comments in any medium for any purpose.
You represent and warrant that:
(i) you own or control all rights to your Comments;
(ii) you have disclosed any compensation related to your Comments; and
(iii) your Comments comply with these Terms.
We may monitor, edit, or remove Comments at our sole discretion.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on the Services containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders without prior notice.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services:
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for unlawful purposes;
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to violate laws or regulations;
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to infringe intellectual property rights;
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to harass, abuse, defame, or discriminate;
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to upload malicious code or malware;
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to collect personal information of others;
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to spam, phish, scrape, or exploit the Services;
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to use bots, spiders, automated systems, or AI agents to access the Services improperly.
We reserve the right to suspend or terminate access if these Terms are violated.
SECTION 14 - AGENTS
This section applies if you use or enable any automated agent, software, or AI system to access or interact with the Services.
Agents must properly identify themselves and may not imitate human behavior or bypass security mechanisms such as CAPTCHA systems.
We reserve the right to restrict or block any Agent from accessing the Services.
SECTION 15 - TERMINATION
We may terminate your access to the Services at any time without notice.
The following sections survive termination:
Intellectual Property, Comments, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Privacy Policy.
SECTION 16 - DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
SECTION 17 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLUNE, SHOPIFY, AND THEIR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless Solune, Shopify, and their affiliates, employees, contractors, licensors, and service providers from any claims, liabilities, damages, or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and Solune regarding your use of the Services.
Any failure by us to enforce any provision shall not constitute a waiver of such provision.
SECTION 21 - ASSIGNMENT
You may not assign or transfer your rights under these Terms without our prior written consent.
We may assign or transfer these Terms without notice.
SECTION 22 - GOVERNING LAW
These Terms of Service shall be governed and interpreted in accordance with the laws and courts of the jurisdiction where Solune is headquartered.
SECTION 23 - HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time by posting changes on our website.
Your continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
